FAQ
❓ Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below are answers to some of the most common questions we get from collectors and custom builders. If you don’t see your question here, feel free to contact us at info@rockertcollectibles.com.
🛍️ Ordering & Availability
Q: Do you restock sold-out items?
A: Most of our items—especially Schutt and VSR4 parts—are no longer in production. Once they sell out, they’re gone for good unless we find more in a future buy.
Q: Can I place a custom order?
A: In most cases, no—we typically produce custom-made items in bulk. This helps us keep production costs (and retail prices) lower for everyone. For that reason, we usually can’t chrome or finish a single facemask on request. However, if you’re looking for a custom style that fits our lineup, we might be able to build it and add it to a future production run. Feel free to reach out with your idea!
Q: Do you sell complete helmets?
A: No—we specialize in parts and accessories like facemasks, chinstraps, clips, and shell components. We do not sell full-size or mini helmets as complete, ready-to-wear or display items.
🚚 Shipping & Handling
Q: How long will it take to ship my order?
A: Most in-stock items ship within 1-3 business days. Custom full size and mini facemask orders typically take 3–6 weeks to build and coat unless otherwise noted.
Q: Do you ship internationally?
A: At this time, we only ship within the United States.
Q: Will I get tracking info?
A: Yes! You’ll receive an email with tracking once your order ships.
⚙️ Product Info & Fit
Q: What helmets do your facemasks fit?
A: Facemasks are listed with compatibility in the product description. Many are designed to fit:
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Riddell VSR4 (S, M, L standard shell)
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Riddell Little Pro Air II
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Schutt Air XP, XP Elite, Air Advantage, and others
If you're not sure, reach out before ordering!
Q: Are your mini helmet facemasks made for Riddell Speed or VSR4 shells?
A: Both! Each product will specify whether it’s made for Speed or VSR4 mini helmets.
Q: How do I install a facemask or chinstrap?
A: Check out our blog, Rocker T University, for step-by-step guides on installing facemasks, straightening chinstraps, and more!
🧾 Returns & Cancellations
Q: Do you accept returns?
A: Yes, we do accept returns—but please note that buyers are responsible for return shipping. A restocking fee applies to all returns: 20% for most items and 22% for full-size facemasks. That said, if we made a mistake with your order, we’ll take full responsibility and make it right.
Q: Can I cancel a custom facemask order?
A: Custom orders can only be canceled within 24 hours of purchase. After that, production begins and materials are allocated.
📫 Contact & Support
Q: I have a question that’s not listed here—how do I contact you?
A: Email us anytime at info@rockertcollectibles.com — we’ll usually respond within 1–2 business days.
